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Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee.

Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee.
Catalogue Information
Field name Details
ISBN 9780071625791 (pbk.) :-
0071625798 (pbk.) :-
Name Gee, Val
Title Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee.-
Edition Completely rev. and expanded.-
Published New York : McGraw-Hill, c2009.-
Description 204 p. : ill. ; 24 cm.-
Notes Formerly CIP.-
Contents The heart of the matter -- Serving up your best (even when feeling your worst) -- Customer service key 1: the right attitude -- Customer service key 2: understand the customer's needs -- Customer service key 3: communicate clearly -- Customer service key 4: reach agreement -- Customer service key 5: check understanding -- Customer service key 6: take action -- Customer service key 7: build on satisfaction -- How to handle an unhappy customer -- Selling skills -- Telephone skills -- How to avoid stress and burnout.-
Subjects Customer services
Customer relations
Added Names Gee, Jeff
.
Catalogue Information 297 Beginning of record . Catalogue Information 297 Top of page .
Item Information
Barcode Shelf Location Collection Volume Ref. Branch Status Due Date Res. Issue
R00435 658.812 GEE 2009
 NonFiction   Sydney . Available .  
. Catalogue Record 297 ItemInfo Beginning of record . Catalogue Record 297 ItemInfo Top of page .