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Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee.
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Catalogue Record 297
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Item Information
Catalogue Record 297
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Catalogue Information
Catalogue Record 297
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Catalogue Information
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Details
ISBN
9780071625791 (pbk.) :
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0071625798 (pbk.) :
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Name
Gee, Val
Title
Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it / Val Gee, Jeff Gee.
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Edition
Completely rev. and expanded.
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Published
New York : McGraw-Hill, c2009.
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Description
204 p. : ill. ; 24 cm.
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Notes
Formerly CIP.
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Contents
The heart of the matter -- Serving up your best (even when feeling your worst) -- Customer service key 1: the right attitude -- Customer service key 2: understand the customer's needs -- Customer service key 3: communicate clearly -- Customer service key 4: reach agreement -- Customer service key 5: check understanding -- Customer service key 6: take action -- Customer service key 7: build on satisfaction -- How to handle an unhappy customer -- Selling skills -- Telephone skills -- How to avoid stress and burnout.
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Subjects
Customer services
Customer relations
Added Names
Gee, Jeff
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Catalogue Information 297
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Catalogue Information 297
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Item Information
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Due Date
Res.
Issue
R00435
658.812 GEE 2009
NonFiction
Sydney
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Catalogue Record 297 ItemInfo
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