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Communication for business and the professions : strategies and skills / Judith Dwyer.
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Catalogue Record 27
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Catalogue Record 27
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Catalogue Information
Catalogue Record 27
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Catalogue Information
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Details
ISBN
9781442548480 (paperback)
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Name
Dwyer, Judith
author.
Title
Communication for business and the professions : strategies and skills / Judith Dwyer.
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Edition
5e.
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Published
Frenchs Forest, NSW : Pearson Australia, [2013].
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©2013
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Description
xxii, 698 pages : illustrations ; 25 cm.
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Notes
Previously published as: Communication in business : strategies and skills, 2008.
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Fifth edition.
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Note
Includes bibliographical references and index.
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Contents
Pt I The communication factor 1. Communication foundations -- 2. Interpersonal communication -- 3. Emotional intelligence: managing self and relationships -- 4. Negotiation and conflict management -- 5. Intercultural communication -- Pt 2 Leadership and communication 6. Communication across the organisation -- 7. Leadership -- 8. Team and work group communication -- 9. Effective meetings: face-to-face and virtual -- 10. Customer satisfaction -- 11. Public relations -- Pt 3 Researching, evaluating and presenting information 12. Knowledge management and decision making -- 13. Researching and processing information -- 14. Conducting surveys and questionnaires -- 15. Critical thinking, argument, logic and persuasion -- 16. Communicating through visuals -- 17. Oral presentations and public speaking -- Pt 4 The writing process 18. Writing for the professions -- 19. Writing correspondence, emails and short reports -- 20. Writing long reports -- 21. Writing for the web -- 22. Writing reflective journals -- 23. Academic writing -- Pt 5 Employment communication 24. The job search, resumes and interviews.
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Summary
This book thoroughly addresses the new-media skills that employees are expected to have in today's business environment. It presents these technologies in the context of proven communication strategies and essential business English skills. With new and updated content on social media and technology, Dwyer provides comprehensive coverage of communication strategies and skills by linking theory and research with practical skills and examples. This book continues to provide a solid background in communication, stimulate critical thinking, and promote active learning through a variety of features and activities.
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Subjects
Business communication
Business presentations
Added titles
Communication in business : strategies and skills.
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Catalogue Information 27
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